If something isn't working the way it should, or you simply have a question, we want to hear from you. The details for reaching us are listed on this page — what follows explains how we handle what you send us, so you know what to expect.

What our support team can resolve

The people who handle your messages are authorised to deal with account queries, bonus and wagering questions, deposit and withdrawal issues, verification requests, and technical problems with games or your account. They are not a call centre reading from a script — they have the access and authority to actually do something about the issues that come up most often. If your query sits outside their remit, they will tell you clearly and direct you to the right place rather than pass you around.

To get your issue resolved in a single exchange, it helps to include your registered username or email address, a clear description of what happened, and — where relevant — the date, the game or transaction involved, and any error message you saw. The more specific you are, the less time we spend going back and forth asking for information that should have been in the first message.

Responsible gambling requests

If you are contacting us about a deposit limit, a cooling-off break, or self-exclusion, we treat those requests differently from standard queries. They are not routed through the same queue, and they are not subject to delays for review or approval. If you tell us you need to restrict or close your account for gambling-related reasons, we act on that. You do not need to justify it or wait for a response before the measure takes effect — tell us what you need and we will apply it. Players in the UK are fully supported when reaching out about responsible gambling measures, and we take those requests seriously regardless of the channel you use to send them.

On the subject of security: we will never ask you for your password, your full card number, or your PIN — not by email, not through any messaging channel, not ever. If you receive a message claiming to be from us that asks for any of those things, do not respond to it and let us know. Legitimate account verification may require you to upload identity documents through your account portal, but our team will never solicit sensitive financial credentials directly.

Formal complaints

A formal complaint is different from a support query. If you feel your issue has not been handled fairly, or if a support interaction has left you worse off, you can escalate it as a complaint. We will acknowledge it, log it, and respond with a reasoned position. If you remain unsatisfied after that process, the matter can be referred to the Anjouan Gaming Authority, which is the licensing body that regulates our operation under licence number ALSI-202509029-FI1. We will provide you with the relevant contact information at that stage. We would rather resolve things directly, but we recognise that is not always possible, and the external route exists for exactly that reason.

Whatever brings you to this page, we are here to deal with it properly. Use the contact details below to reach us.