This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we collect personal information such as your full name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable gaming and anti-money laundering standards. During transaction processing, we may also collect financial data — including payment method details and transaction history — to facilitate secure transfers and to maintain accurate records of your account activity.

We also work with identity verification services and payment gateways to confirm that the details you provide are accurate and that transactions are processed safely. These third parties receive only the data they strictly require to carry out their specific function. We do not sell your personal information to any external party, and we do not share it beyond the limited circumstances described here. In some cases, we may be required to disclose certain data to regulatory or law enforcement authorities where we are legally obliged to do so.

How We Protect Your Data and Your Rights

Your data is protected using 256-bit SSL encryption during transmission, and all information is stored on secure servers with restricted internal access. Only personnel with a legitimate operational need are permitted to access your personal data, and those individuals are bound by strict confidentiality obligations.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your records for the duration required by applicable law and regulatory guidance — typically several years — after which data is securely deleted or anonymised. This retention period exists to allow us to respond to disputes, comply with audit requirements, and meet our legal obligations.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the deletion of your data where no legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection law.

If we make material changes to this Privacy Policy, we will notify you through a notice on our web platform or by email to the address registered on your account. Continued use of the platform following such notification constitutes your acknowledgement of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your data.

If you have concerns about how your data is being handled and feel they have not been addressed adequately through our support channels, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.